Write To Major Airlines

6/24

I wrote these letters MONTHS ago. I received a letter from AA right away and just now received a letter from US Air. That cracks me up. Anyway, with the rising fuel costs and so many of them on the verge of bankrupcy, I doubt we'll get anywhere with possible discounts for volunteers to fly to the affected region. That doesn't mean DON'T write - it just means, don't expect miracles.

Major AirlinesAddresses:

US Airways
2345 Crystal Drive
Arlington, VA 22227
336-661-0061

Delta Airlines
1030 Delta Blvd
Atlanta GA 30320
800-221-1212

American Airlines
PO Box 619612 MD 2400 CPII
DFW Airport, TX 76021
800-433-7300

Please consider giving the people a small jpg of your logo from your website and to put the web address under their name when addressing this like a business letter. It will give a more professional appearance as well as make the companies recognize this isn't just another mass mailing effort.

To Whom It May Concern:

I am writing on behalf of all the volunteers working in Hancock County, MS as well as all of the volunteers participating in the relieve effort in the Gulf Region.

Please consider a 25% reduction in airfare for anyone traveling to the Gulf Region through either the New Orleans Airport (MSY) or the Gulfport/Biloxi Airport (GPT) for relief work.Travel can be limited to low volume days such as Tuesdays and Thursdays with a minimum stay of 5 days.

By doing this, you will be aiding the relief effort significantly while also improving flight volume on “off” days by filling seats that would otherwise remain empty. The goodwill you garner with this assistance will be immeasurable.

Please do not hesitate contacting me if you have any questions or concerns regarding this matter.

Thank you for your time and attention to this matter. It means the world.

Sincerely,

4/5
I received this email and wanted to share it with you. Use the email form she suggests for the best response:

April 5, 2006

Dear Ms. Holly:

We received your letter about discount tickets for volunteer work and were eager tosend you a reply as quickly as possible. Accordingly, I noticed the email addressincluded in your letter and I have taken the liberty of responding to youelectronically.

Thank you so much for your comments. We always appreciate hearing our customers'
perspective about any issue pertaining to our business and we are glad you took the time to share yours regarding the relief work along the Gulf coast.

Ms. Holly, it is a privilege to have your continued business. We'll look forward towelcoming you aboard soon.

I hope you don't mind that I've sent my response via email. Please continue to send us your comments through any communication channel that is most convenient for you. However, we'll get to your feedback faster and respond more quickly if you contact us again via http://www.aa.com/customerrelations .

Sincerely,
Michelle R. Walden
Customer Relations
American Airlines